If you are under the age of 16 you must have consent of a parent/legal guardian. The swab samples that
you supply must be your own.
Certain items supplied in Coronavirus Extended Array Kit have a limited shelf life. It is your responsibility
to ensure that the Coronavirus Extended Array Kit is used before the expiry date shown on the packaging.
Samples should be sent to the requisite testing address on the same day as sample collection.
Randox Laboratories Limited will make every reasonable endeavour to analyse your sample and to provide
you with a results report. However, if you have not undertaken the test in accordance with the User Instructions, or
have failed to complete the Screening Request Form correctly, we may not be able to process your sample; should this
occur, we may provide you with a new test at the cost of the initial quoted price per sample kit, at our own discretion.
In this circumstance any money already paid will not be refunded.
Following receipt of your sample, we aim to provide your results within 7 days of our laboratory
receiving your sample. Delivery dates for test results are approximate only and Randox Laboratories Limited will not
be held liable for any delay in delivery. We may deliver your results earlier than the time indicated within this
This array should be used for initial screening purposes as a convenient and confidential way of getting tested
quickly for a suspected respiratory tract infection. The results are not intended to replace medical advice, nor should
they be used as a full diagnosis, or to prescribe medication, without consulting an appropriate medical professional.
Laboratory testing will always have a small degree of variability and 100% accuracy of all test results cannot be
guaranteed. However, Randox Laboratories Limited’s operational and reporting processes work within rigorously
defined industry standards to provide exceptionally high accuracy.
Randox Laboratories will not offer a refund on any unused sample collection kits.
Nothing in these terms or conditions excludes or limits the liability of Randox Laboratories Limited as follows:
– 1) for death or personal injury caused by our negligence, or 2) under section 2 of the Consumer Protection Act 1987,
or 3) for fraud or fraudulent misrepresentation, or 4) by the conditions implied under section 12 of the Sale of Goods
Act 1979 or 5) by the conditions implied under section 2 of the Supply of Goods and Services Act 1982.Randox shall
not be liable to you for any loss of profit, loss of business, loss of opportunity, loss of goodwill, or any claims for indirect
compensation whatsoever, which may arise out of, or in connection with, the use of the goods or services provided.
Randox’s total liability in contract, tort, misrepresentation or otherwise; arising in connection with the performance
of these conditions, shall be limited to losses which are a foreseeable consequence of the failure to comply with these
terms and conditions only.
Limited. Randox Laboratories Limited is a company registered in Northern Ireland (Registered Number NI015738).
The use of any personal information that we collect from this Test Order Form will be in
accordance with the Data Protection Act 1998 and other applicable laws. All personal information collected is under
the control of Randox Laboratories Limited, which is the “data controller” under the Data Protection Act 1998.
The following information is collected and processed by us:
i) Information which you provide on the Test Order Form
ii) Information which you provide when communicating with us regarding the goods/ services provided
iii) Information which you choose to disclose to us by email or any other means. If you wish to correct, update or
remove any personal data that you have provided to us, you should inform the Randox Health Customer Services
team immediately, in writing at the registered address and we will endeavour to make the changes you request.
Randox Laboratories Limited may retain, store and access the data collected, for as long as is required, for the
The information that we request from you is essential for us to conduct the coronavirus
extended array testing service for you and/or to communicate with you. We will only use the information that you
have provided, to allow us to undertake the contractual commitment between you and us. All data is stored in a
controlled and secure environment. Your personal information will only be accessed by authorised Randox personnel,
who require the information to be able to perform a particular task. Personal information may be shared with relevant
local health authorities for monitoring purposes.
You are providing Randox Laboratories with consent to allow us to retain DNA from your sample(s) You
agree that after your sample has been tested, residual sample may be retained for Quality Control troubleshooting
purposes and for the validation of new Diagnostic tests. It is not possible to return your sample.